FOR SUDDENLINK CUSTOMERS: General Information and Frequently Asked Questions
FOR COPYRIGHT OWNERS: Procedure for Submitting a Copyright Infringement Claim - Suddenlink Hosted Material
Suddenlink Communications is registered under the Digital Millennium Copyright Act of 1998 ("DMCA") (See 17 U.S.C. § 512). Under the DMCA, copyright owners have the right to notify Suddenlink Communications if they believe that a Suddenlink Communications customer has infringed the copyright owner's works(s). If you believe that a Suddenlink Communications' customer has posted or otherwise copied your work on a Suddenlink server ("Suddenlink Hosted Material") in a way that constitutes copyright infringement, you may file a Notification of Claimed Infringement with Suddenlink Communications' designated DMCA agent. The DMCA provides the following procedure for parties to follow who wish to file a Notification of Claimed Infringement with Suddenlink Communications.
To serve a Notification of Claimed Infringement on Suddenlink Communications or any affiliated entities, send your Notification to:
Designated Agent: Customer Experience Manager
Address to which Notification should be sent: Suddenlink Communications; 1820 SSW Loop 323; Tyler, TX 75701
Telephone Number: 877-386-6498
Email address: DMCA@Suddenlink.net
All copyright complaints should be sent to pursuant to the above. No other communications will be accepted or responded to.
To be effective under the DMCA, the Notification of Claimed Infringement must be a written communication provided to Suddenlink Communications' designated agent and must include the following information:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single Notification, a representative list of such works at that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and the infringing IP address, time, date, and the time zone to permit Suddenlink Communications to locate the material.
Information reasonably sufficient to permit Suddenlink Communications to contact the complaining party, such as an address, telephone number and if available, an electronic mail address at which the complaining party may be contacted.
A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the Notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Upon receipt of a Notification of Copyright Infringement from a copyright owner that contains the required information described in 1 through 6 above, Suddenlink Communications may notify the customer of the alleged infringement, and, if hosted on a Suddenlink Communications domain, remove or disable access to the material that is alleged to be infringing. No personal customer information is shared with the copyright owner unless required by law. Suddenlink Communications does not promise or undertake any duty to do any of the foregoing, except as required by applicable law.
Procedure for Submitting a Copyright Infringement Claim - Illegal File Sharing (e.g., Peer-to-Peer (P2P) Communications):
Copyright owners may also notify Suddenlink Communications if they believe that a Suddenlink Communications customer has infringed the copyright owner's work(s) by way of sharing, downloading, or uploading copyright protected material with others even when that material is not stored on a Suddenlink server or hosted website. If you believe that a Suddenlink Communications' customer has shared, downloaded or uploaded material in a manner that constitutes copyright infringement, you may also file a Notification of Claimed Infringement with Suddenlink Communications' designated DMCA agent listed above, preferably via e-mail, specifically noting that the alleged infringement pertains to P2P file transfer(s). Please understand that with respect to P2P file transfer(s), Suddenlink Communications has no technical ability or process for removing or disabling access to the alleged infringing material resident on a customer's computer as would be the case for Suddenlink-hosted materials.