Effective January 16, 2020
Suddenlink is committed to protecting the privacy of its customers. This short-form privacy notice is designed to give you a general understanding of how Suddenlink protects your privacy in connection with our apps, including but not limited to Altice One, Altice One Alexa Skill, and Business Hosted Voice (hereinafter collectively referred to as the "Apps"). These Apps are generally designed for use by existing Suddenlink customers. These Apps have limited functionality for non-customers but may collect Personally Identifiable information from non-customers.
More information regarding Suddenlink's privacy practices with respect to our Apps, cable television services, high-speed Internet services, voice services, and any other cable or communication services we may provide (the "Covered Services") are subject to the Suddenlink Communications Privacy Policy, of which this short form App Privacy Notice is a part.
In this notice, "we" and "Suddenlink" refer to Cequel Communications, LLC and its parents, subsidiaries and affiliates that own, operate, or aid in the provision of the Apps and Covered Services.
Please review this notice carefully prior to using the Apps. By using the Apps, you acknowledge that you understand and consent to the collection, use, and/or disclosure of your information in accordance with this notice.
- How We Collect Information
In connection with the provision of the Apps and our ongoing efforts to improve the quality and value of Suddenlink's services, we may maintain certain information related to you that you provide to us or that we collect using the Apps. We may collect your first and last name, your home address, your e-mail address, your telephone number, your account number, your payment card or banking information, and your username and password in order to render our services through the Apps or to detect unauthorized use of our services. We may also collect application usage information, as well as records of the kind, location, configuration, device identifiers, MAC, and IP addresses of equipment utilized in association with the Apps.
Your use of the Apps is necessarily tied to your Suddenlink customer account. Accordingly, the collection, use and disclosure of your personally identifiable information as it relates to the Apps, is governed by the Suddenlink Communications Privacy Policy, to which you, as a customer, have already agreed. If there is any conflict between provisions of this short-form notice and the Suddenlink Communications Privacy Policy, the Suddenlink Communications Privacy Policy will govern.
Through the Apps, Suddenlink may also collect the following App specific information:
Altice One Application: To utilize the Altice One Application, you must be a digital cable television customer using the Altice One and/or Altice One Mini Box(es). In conjunction with the digital cable television services provided through this application, we may automatically collect information when you interact with our systems such as changing your television channel, reviewing listings in an electronic program guide, interacting with your DVR, ordering or viewing on-demand programming, and engaging in other interactive programming features. This information will be used as described in the Suddenlink Communications Privacy Policy, including for billing, troubleshooting, operations, or other service related purposes such as VOD, program and content recommendation features and functions, or use of certain services such as requests for information or product purchases. There is no limitation on Suddenlink's use of this information in de-identified or aggregate form.
Altice One Skill: To utilize the Altice One Skill, you must be in possession of an Alexa enabled speaker, which includes but is not limited to the Altice Amplify. In conjunction with the functionality provided through this application, we may automatically collect information when you interact with our systems such as changing your television channel, utilizing search functionality, and engaging in other interactive programming features. This information will be used as described in the Suddenlink Communications Privacy Policy, including for internal research, to improve our systems, troubleshooting, operations, and/or other service related purposes. There is no limitation on Suddenlink's use of this information in de-identified or aggregate form.
Please note that any information collected by Amazon as a result of your use of the Altice One Skill will also be subject to Amazon’s Terms of Use and Privacy Policy.
Business Hosted Voice: To utilize the Business Hosted Voice Application, you must be a Business Hosted Voice customer. In conjunction with the Business Hosted Voice service provided through this application, we may automatically collect call detail records, Business Hosted Voice feature settings (such as call forwarding), and other usage activity. This information will be used as described in the Suddenlink Communications Privacy Policy, including for billing, operations or other service related purposes. There is no limit on Suddenlink's user of this information in de-identified or aggregate form. - How We Use Information
We may use non-personally identifiable or aggregated usage information from our Apps for any purpose, including for programmer, advertiser and internal research, and to improve our systems, the content that customers receive, and their service experience (for example, to measure viewership of channels, TV shows and commercials). We may also use this information to provide targeted content for our services such as programming and advertising or provide our recommendation features or functions to you. Finally, we may also use this information to deliver relevant third party advertising/promotional messages using your set-top box, Altice One/Altice One Mini or through other IP-enabled device applications without disclosing Personally Identifiable Information to these third party advertisers. - When We Disclose Information
We may furnish certain non-personally identifiable information collected from non-customers, on either an aggregate or non-aggregate basis in our discretion. - We May Keep Information for Some Time
We generally keep some or all information for as long as necessary for the purpose(s) for which it was collected or as required by law. When information is no longer needed or required to be maintained, we destroy it in accordance with our internal policies. - Questions About The Notice
If you have any questions about our privacy protections and notices, please contact Suddenlink at customer.service@suddenlink.net or 888-822-5151. - Updates to the Notice
We will review this privacy notice periodically as we deem appropriate and when we change or update the Apps. Suddenlink may, in its sole discretion, change, modify, add, or remove portions of this Notice at any time. Suddenlink may notify you of any material changes by making the revised Notice available to you through the Apps, by written or electronic correspondence, or through an update - required or otherwise - to the App. Your use of the Apps, following notice of such change, modification or amendment, constitutes your acceptance of the revised privacy notice. If you do not agree to any portion of the revised Notice, you must cease all use of the App